Profile and a little bit of work history

I am an approachable and diverse people person with excellent customer focus, training and development, support, administration and investigation qualities. I am able to manage time and recourses efficiently, meet and exceed targets and deadlines effectively. I am an excellent communicator with superb planning and organizational skills and have the ability to liaise with people from many different backgrounds and cultures. I posses the ability to work well under pressure, and I am also highly motivated and able to prioritise and follow a task through successfully from start to finish. I am reliable, friendly, honest and very hard working. I give over 100% to everything I do. I am a well disciplined, punctual employee who is confident and persuasive with a good sense of humour. I feel that my personality and enthusiasm to learn and help others has been a big strength within my career and I would be an attribute to working for your team.

I am currently studying for my BAPP . Once I have gained this qualification I hope to undertake such a programme as a GTP, SKITT or Schools Direct commencing in September 2015.

EMPLOYMENT HISTORY

Easingwold Community Primary School – September 2013 – Present
Relief HLTA/GTA/GTA SEN

·          Supporting of Teaching Staff.

·          Supporting Students within a classroom environment.

·          Supporting specific students with a SEN statement.

·          Leading Intervention Groups.

·          Playground supervision.

The Highwayman Café – August 2012 – August 2013
Chef/Assistant Manager

·          Opening and closing Café (key Holder)

·          Cash Handling.

·          Staff Rotas.

·          Working with the public.

·          Ordering Stock.

IBM UK LTD – February 2011 – August 2012
Cross County Payroll Practitioner – UK, Ireland and Belgium

·          Accurate data recording and data input.

·          Working to meet P&G SLA’s

·          Accurate sickness recording and input.

·          Collating relevant tax documentation from current employees, expats and pensioners.

·          Accurately maintaining files and records of employees NI, Tax, Government endorsements, HMRC, and Bupa.

·          Produce Payslips for UK and Ireland, on a weekly, bi weekly and monthly basis for current employees, expats and pensioners both within UK, Ireland and abroad.

·          Double checking team member’s data input

·          Delivered performance statistics on a daily, weekly and monthly basis to team leaders and In Country teams

Immigration Manager – UK Immigration

·          Accurate data recording and data input.

·          Supported assignees with UKBA guidelines.

·          Monitored the assignees’ immigration status, and highlighted non-adherence, following a ‘chase’ process governed by the UKBA and IBM.

·          Collected visas from assignees, recording all data accurately, for reporting purposes both within IBM internal controls and UKBA external audits.

·          Accurately maintained files and records of assignees’ UK immigration status

·          Produce Certificates of Sponsorship (COS) using the UKBA Sponsorship Management System.

·          Double checking team member’s data input

·          Signing off team members work as ‘checked’ before they could create and apply for CoS and Visa on behalf of an assignee.

·          Delivered performance statistics on a daily, weekly and monthly basis to Project Managers

·          Responsible for budgeting of assignees COS’, Visas and travel costs, keeping with in company budget and strict budget per head count

·          Liaise with different world wide IBM offices to arrange relocation of assignees

·          Responsible for contract maintenance between IBM and various projects.

·          Responsible for tracking teams SLA results on a daily, weekly and monthly basis, then feeding results into various different projects within IBM.

·          Collating and tracking all active UK assignees’ whereabouts whilst in the UK. Also gathering reports from various different countries as to where the assignees were and what immigration status they held.

·          Sole responsibility for executive business trippers entering in and out of the UK whilst working for IBM

Orange PCS Ltd September 2003 –December 2010

Retentions/upgrades Agent

Customer Services Team Manager - Secondment

Team Administrator, Sales and Loyalty Department

Retail Pilot team
Department Support/ Admin
PA to Call Centre Manager - Secondment

   Team Administrator, Sales and Loyalty Department

·          Diarised sickness and disciplinary meetings, arranging dates, securing rooms and producing relevant documentation.

·          Accurate note taking in disciplinary and sickness meetings and completion of follow up paperwork and notifications.

·          Piloted an analysis tool highlighting differences between two key systems which in turn saved the business on average £17,000 per month.

·          Supported and promoted the new way of working for Telechannels Admin Team within North Tyneside.

·          Monitored the Work Force Management System and highlighted non-adherence to core activities.

·          Collated overtime for the department, quality checking overtime forms against statistics, ensuring that the correct amount of hours and rate of pay were claimed.

·          Accurately maintained the holiday request programme for sales advisors and sales managers, approving and denying requests in line with company policy and business needs.

·          Attended regular team meetings at sites across the North East to address any issues within the team, site or workload.

·          Delivered performance statistics on a daily, weekly and monthly basis to Sales Centre Managers.

·          Ensured leavers details were actioned immediately to prevent any financial loss to the business or the leaver.

·          Ensured employees personal information was kept up to date and confidential.

·          Accurate recording of cross site sickness and delivery of information to managers,  updated personal records and highlighting of trends.

Customer Services Team Manager - Secondment

·          Managed team performance, sickness and KPI’s for frontline team players.

·          Developed and managed a team of new starters to the level of an established team within 3 months.

·          Ran incentives to motivate and enthuse the team on a key focus area. 

·          Liaised with higher management to feedback on team performance and to discuss and agree plans for improvement.

·          Scheduled plans for team coaching and development.

Customer Services Representative

·          Dealt with incoming calls regarding customer queries for billing, handset faults, registrations, general helpdesk and upgrades.

·          Adhered to company schedules and performance management.

·          Maintained customer and company relationships to achieve a high level and standard of satisfaction.