I am currently studying for my BAPP . Once I have gained this qualification I hope to undertake such a programme as a GTP, SKITT or Schools Direct commencing in September 2015.
EMPLOYMENT HISTORY
Easingwold Community Primary School – September 2013 – Present
Relief HLTA/GTA/GTA SEN
· Supporting of Teaching Staff.
· Supporting Students within a classroom environment.
· Supporting specific students with a SEN statement.
· Leading Intervention Groups.
· Playground supervision.
The Highwayman Café – August 2012 – August 2013
Chef/Assistant Manager
· Opening and closing Café (key Holder)
· Cash Handling.
· Staff Rotas.
· Working with the public.
· Ordering Stock.
Cross County Payroll Practitioner – UK, Ireland and Belgium
· Accurate data recording and data input.
· Working to meet P&G SLA’s
· Accurate sickness recording and input.
· Collating relevant tax documentation from current employees, expats and pensioners.
· Accurately maintaining files and records of employees NI, Tax, Government endorsements, HMRC, and Bupa.
· Produce Payslips for UK and Ireland , on a weekly, bi weekly and monthly basis for current employees, expats and pensioners both within UK , Ireland and abroad.
· Double checking team member’s data input
· Delivered performance statistics on a daily, weekly and monthly basis to team leaders and In Country teams
· Accurate data recording and data input.
· Supported assignees with UKBA guidelines.
· Monitored the assignees’ immigration status, and highlighted non-adherence, following a ‘chase’ process governed by the UKBA and IBM.
· Collected visas from assignees, recording all data accurately, for reporting purposes both within IBM internal controls and UKBA external audits.
· Accurately maintained files and records of assignees’ UK immigration status
· Produce Certificates of Sponsorship (COS) using the UKBA Sponsorship Management System.
· Double checking team member’s data input
· Signing off team members work as ‘checked’ before they could create and apply for CoS and Visa on behalf of an assignee.
· Delivered performance statistics on a daily, weekly and monthly basis to Project Managers
· Responsible for budgeting of assignees COS ’, Visas and travel costs, keeping with in company budget and strict budget per head count
· Liaise with different world wide IBM offices to arrange relocation of assignees
· Responsible for contract maintenance between IBM and various projects.
· Responsible for tracking teams SLA results on a daily, weekly and monthly basis, then feeding results into various different projects within IBM.
· Collating and tracking all active UK assignees’ whereabouts whilst in the UK . Also gathering reports from various different countries as to where the assignees were and what immigration status they held.
· Sole responsibility for executive business trippers entering in and out of the UK whilst working for IBM
Orange PCS Ltd September 2003 –December 2010
Retentions/upgrades Agent
Retentions/upgrades Agent
Customer Services Team Manager - Secondment
Team Administrator, Sales and Loyalty Department
Retail Pilot team
Department Support/ Admin
PA to Call Centre Manager - Secondment
Department Support/ Admin
PA to Call Centre Manager - Secondment
Team Administrator, Sales and Loyalty Department
· Diarised sickness and disciplinary meetings, arranging dates, securing rooms and producing relevant documentation.
· Accurate note taking in disciplinary and sickness meetings and completion of follow up paperwork and notifications.
· Piloted an analysis tool highlighting differences between two key systems which in turn saved the business on average £17,000 per month.
· Supported and promoted the new way of working for Telechannels Admin Team within North Tyneside .
· Monitored the Work Force Management System and highlighted non-adherence to core activities.
· Collated overtime for the department, quality checking overtime forms against statistics, ensuring that the correct amount of hours and rate of pay were claimed.
· Accurately maintained the holiday request programme for sales advisors and sales managers, approving and denying requests in line with company policy and business needs.
· Attended regular team meetings at sites across the North East to address any issues within the team, site or workload.
· Delivered performance statistics on a daily, weekly and monthly basis to Sales Centre Managers.
· Ensured leavers details were actioned immediately to prevent any financial loss to the business or the leaver.
· Ensured employees personal information was kept up to date and confidential.
· Accurate recording of cross site sickness and delivery of information to managers, updated personal records and highlighting of trends.
Customer Services Team Manager - Secondment
· Managed team performance, sickness and KPI’s for frontline team players.
· Developed and managed a team of new starters to the level of an established team within 3 months.
· Ran incentives to motivate and enthuse the team on a key focus area.
· Liaised with higher management to feedback on team performance and to discuss and agree plans for improvement.
· Scheduled plans for team coaching and development.
Customer Services Representative
· Dealt with incoming calls regarding customer queries for billing, handset faults, registrations, general helpdesk and upgrades.
· Adhered to company schedules and performance management.
· Maintained customer and company relationships to achieve a high level and standard of satisfaction.